Frequently Asked Questions
Your guide to luxury fashion and seamless shopping.
How long does shipping take for international orders?
International orders typically arrive within 7 to 14 business days, depending on your location and custom clearance processes.
What is your return policy for designer items?
We offer a 30-day return window for all items, provided they are unworn, have the original tags attached, and are in their original packaging.
How do I ensure I choose the right size?
Each product page features a detailed 'Size Guide' with specific measurements. If you are between sizes, we recommend opting for the larger size for a more comfortable fit.
Are all products on The Runway Company authentic?
Yes, we guarantee 100% authenticity for every item we sell. We source directly from designers and authorized distributors to ensure premium quality.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.
Can I track my order once it has been shipped?
Absolutely. Once your order is dispatched, you will receive an email confirmation containing a tracking number and a link to monitor your delivery in real-time.